Privacy Policy

1. What this policy covers

This policy is for ACKBiz Inventory, the web app a shop uses to manage its products, stock, purchases, sales, customers and money, and for the ACKBiz Catalog, the public pages at this address where a shop shows its products. Both are run by ACKPlus Solutions Private Limited ("ACKBiz", "we").

Our mobile apps and the website ackbiz.com have their own policy at ackbiz.com/privacy.

2. What we collect from a shop and its staff

• Your account: name, email address, phone number, and a password that is stored only in a form that cannot be read back.
• Your sign-ins: when and from which device you are signed in, and, if you turn notifications on, the address your browser gives us to send them to.
• The records you keep in ACKBiz: your organization and its stores, products and photos, stock, suppliers, customers, orders, purchases, invoices, income and expenses, inquiries, and the files you attach.
• What is needed to run the service safely: the internet address a request comes from and the time, used to stop abuse and to find faults.

3. What we collect from a visitor of a catalog

You can browse a shop's catalog without giving us anything. The catalog website sets no advertising or analytics cookies.

When you ask a shop about a product, we collect your name, your phone number or email address, and your message, and pass them to that shop with the product you asked about. The internet address your question comes from is used to limit repeated submissions.

4. What we receive from Meta when a shop connects it

A shop may connect its Meta business (Facebook and Instagram) to ACKBiz, by signing in at Meta and choosing what to share. We then receive, and keep:

• the access token Meta issues for the shop's business, stored encrypted;
• the names and IDs of the business, the catalog, the Facebook Page and the Instagram account the shop chose to share.

We use them only to keep the shop's own product catalog at Meta up to date from its ACKBiz products, on the shop's instruction. We do not receive anyone's personal Facebook profile, friends, messages or posts, we do not post to a Page or to Instagram, and we do not use this data for advertising or share it with anyone else. Disconnecting Meta in ACKBiz erases all of it at once; see Delete your data.

5. How we use what we collect

• To provide ACKBiz: keeping your records, showing your catalog, and delivering a visitor's question to the shop it is for.
• To send what the service needs to send: sign-in codes, and the notifications you choose.
• To keep the service secure and working, and to answer you when you ask for help.

6. A shop's records belong to the shop

The customers, suppliers and inquiries a shop records in ACKBiz are the shop's. The shop decides what it records and how long it keeps it, and we hold it on the shop's behalf. If you are a customer of a shop and want to see, correct or delete what the shop holds about you, ask the shop; we help the shop do what you ask.

7. Who else is involved

We do not sell personal data, and we do not share it for advertising. These companies process it for us, only to provide ACKBiz:

• Amazon Web Services, which stores the files and photos you upload;
• Google Firebase, which delivers notifications to your browser when you turn them on;
• our email delivery service, which sends sign-in codes and notifications;
• Razorpay, which takes payment when you buy a paid ACKBiz plan; we never see your card details;
• Meta, only for a shop that connects it, and only with that shop's own products.

We also disclose data when the law requires it.

8. What a shop makes public

Nothing in ACKBiz is public until a shop publishes it. A published catalog shows the shop's name, its products with their photos and descriptions, and, if the shop chooses, its prices, phone number, public email address and store addresses. Stock quantities, costs, suppliers and customers are never shown.

9. How long we keep it

• Your account and your shop's records: for as long as the account is open, and until you ask us to erase them.
• A visitor's question: until the shop deletes it or the shop's records are erased.
• Data received from Meta: until the shop disconnects Meta.
• Backups of the database: about nine weeks, after which erased data is gone from them too.

10. Your choices and rights

You can see and correct your account and your shop's records in ACKBiz at any time. You can ask us for a copy of your data, to correct it, to erase it, or to stop using it, by writing to support@ackplus.com. How to delete each kind of data, and what you can do yourself, is on Delete your data.

11. Security

Connections to ACKBiz are encrypted. Each shop's records are kept apart from every other shop's, and inside a shop each person sees only what their role allows. Passwords are stored in a form that cannot be read back, and tokens from connected services are stored encrypted. No system is perfectly secure; if something goes wrong that affects your data, we tell you.

12. Where data is processed

ACKBiz is operated from India. The companies named above may process data in other countries, under their own safeguards.

13. Children

ACKBiz is a tool for shops and is not meant for children. We do not knowingly collect data from children.

14. Changes to this policy

When this policy changes, the new version is published here with its date. If a change matters to how your data is used, we tell account holders by email or in the app before it takes effect.

Contact

ACKPlus Solutions Private Limited, C/504, Abhilasha Heights, Opp Satyam Puspvan Bunglow, Nr Gopal Chowk, Naroda, Ahmedabad, Gujarat 382350, India. Write to support@ackplus.com about your account or your data, and to contact@ackplus.com about anything else.