Delete your data

1. Data ACKBiz received from Meta

When a shop connects Meta (Facebook and Instagram) to ACKBiz, ACKBiz holds the access token Meta issued for the shop's business, and the names and IDs of the business, the catalog, the Facebook Page and the Instagram account the shop chose to share. ACKBiz does not receive anyone's personal Facebook profile, friends, messages or posts.

To delete this data yourself:

1. Sign in to ACKBiz.
2. Open Settings, then Integrations, then Meta.
3. Choose Disconnect, and confirm.

ACKBiz erases the access token and those names and IDs at once, and asks Meta to end the token. Products that are already in your Meta catalog stay there: ACKBiz does not delete anything at Meta. Remove them in Meta Commerce Manager if you no longer want them.

You can also remove ACKBiz at Meta. In your Meta business settings, open Integrations, then Connected apps, and remove ACKBiz. If you signed in with a personal Facebook account, it is also listed under Business integrations in your Facebook settings. Removing ACKBiz at Meta stops its access; to erase what ACKBiz already holds, use Disconnect as above, or write to us.

If you cannot sign in, write to support@ackplus.com from the email address of your ACKBiz account and ask us to delete your Meta connection. We erase it and confirm by email.

2. Your ACKBiz account and your shop's records

To close your own sign-in, open Settings, then Account, in ACKBiz and choose Delete account. Your sign-in stops working at once.

Closing a sign-in does not erase the shop's records, because other people of the shop may still work with them. To have a shop's records erased, the owner of the account writes to support@ackplus.com from the account's email address, naming the shop. After checking that the request comes from the owner, we erase the shop's products and photos, customers, suppliers, orders, invoices, payments, inquiries and files, close its public catalog, and confirm by email.

3. A question you sent to a shop

When you ask a shop about a product from its catalog, your name, your phone number or email address and your message go to that shop, and the shop decides how long it keeps them. Ask the shop to delete them. If you cannot reach the shop, write to support@ackplus.com with the shop's name and the reference number you were shown, which starts with INQ, and we take your request up with the shop.

4. What is kept after a deletion

ACKBiz makes a backup of its database every day and keeps backups for about nine weeks. Erased data leaves the backups as they expire, and is not restored or used in the meantime except to recover from a failure.

Records the law requires us to keep, such as the invoices for a paid ACKBiz plan, are kept for as long as the law requires and for nothing else.

Contact

ACKPlus Solutions Private Limited, C/504, Abhilasha Heights, Opp Satyam Puspvan Bunglow, Nr Gopal Chowk, Naroda, Ahmedabad, Gujarat 382350, India. Write to support@ackplus.com about your account or your data, and to contact@ackplus.com about anything else.